Cancellation & Refund Policy

Service availability: Signox is preparing for launch, and payment integration is being verified in a test environment. Live paid services will become available after Toss Payments and payment-method reviews are complete and availability is announced. Test payments do not result in real charges.

This English text is provided for convenience. Signox is operated from the Republic of Korea and this Policy is governed by Korean law. In the event of any discrepancy, the Korean version prevails.

This Policy sets out the terms for withdrawal of subscription, cancellation, and refunds for paid plans of Signox (“Service”), provided by TwentyOz Inc. (“Company”). It forms part of the Terms of Service.

1. Nature of the Service and Limits on Withdrawal

1. The Service constitutes services or digital content under Article 17(2)5 of the Act on Consumer Protection in Electronic Commerce (“E-Commerce Act”).
2. Under that provision, withdrawal of subscription is restricted once provision of the services or digital content has commenced. For the Service, “commencement of provision” means the point at which payment completes, the paid plan becomes active, and the Member is able to use the features and limits of that plan.
3. Pursuant to Article 17(6) of the E-Commerce Act, the Company takes the following measures so that the exercise of the right of withdrawal is not impeded:
   • stating on the payment screen that withdrawal is restricted, and requiring the Member to confirm this before proceeding with payment; and
   • providing the Free plan so that the principal features of the Service can be trialled without a time limit.
4. Where the Company fails to take the measures in paragraph 3, the Member may withdraw under the proviso to Article 17(2) of the E-Commerce Act.

2. Cases Where Withdrawal Is Available

Notwithstanding Section 1, a Member may withdraw and the Company will refund the full amount paid where:

1. the request is made within 7 days of the payment date and the Member has not used any feature of the paid plan activated by that payment. “Not used” means there is no record of using features available only on a paid plan (such as issuing licenses beyond the free plan limit, or inviting team members) after that payment;
2. the Service differs from what was advertised or was performed differently from the agreement — in which case the Member may withdraw within 30 days of the date on which the Member became aware or could have become aware of that fact, and within 3 months of the date of supply (Article 17(3) of the E-Commerce Act); or
3. the Member was unable to use the Service normally due to a cause attributable to the Company.

3. Cancellation and Refunds After the Withdrawal Period

a. Monthly subscriptions

1. A Member may cancel recurring billing at any time; no further charge is made from the next billing cycle.
2. Fees already paid for the current month are not refunded, and the Member may continue to use the paid plan until the end of the paid period.

b. Annual subscriptions

1. A Member may cancel recurring billing at any time; no further charge is made from the next billing cycle. In that case the Member may continue to use the paid plan until the end of the paid period, and fees already paid are not refunded.
2. Notwithstanding paragraph 1, a Member may request a refund for the remaining period. The refund is calculated as follows:

Refund = {amount paid − (months used × the monthly list price of the Plan)} × 90%

• Months used are calculated from the payment date to the date of the refund request, rounded up to whole months.
• Because annual subscriptions are discounted relative to monthly billing, the period actually used is converted at the undiscounted monthly list price.
• The Company deducts 10% of the remaining amount as a cancellation penalty. This covers the loss the Company incurs on early termination of an annual commitment (the discount granted on the assumption of a twelve-month term, payment processing fees, and the like), and is set so as not to substantially exceed that loss, as required by Article 32 of the Door-to-Door Sales Act.

3. Where the result is zero or less, no refund is payable.
4. No penalty is deducted, and the full remaining amount is refunded, where:
   • the agreement is terminated for a cause attributable to the Company; or
   • the Company amends this Policy or the Terms of Service to the Member’s disadvantage and the Member terminates rather than accepting the amendment.
5. A refund request under paragraph 2 is submitted by the means set out in Section 6. Once the refund is made, use of the paid plan ends at that point and the Team reverts to the free plan.

c. Plan changes

1. Upgrade: within the same billing cycle, the change takes effect immediately after the prorated amount shown for confirmation is charged.
2. Downgrade or change between monthly and annual billing: takes effect at the end of the current paid period. Amounts already paid are not refunded unless another withdrawal or refund provision applies.

4. Refunds on Automatic Renewal

1. The Company notifies the Member by email 3 days before a recurring payment renews.
2. Where cancellation is requested within 7 days of a renewal charge and there is no record of use during that period, the Company refunds the full renewal amount.
3. A Member may cancel recurring billing at any time in the Service settings to stop future automatic charges.

5. Cases Where Refunds Are Restricted

Refunds may be restricted where:

1. the agreement was terminated because the Member breached Article 9 of the Terms of Service;
2. discounts or free benefits were obtained by improper means; or
3. the requirements of applicable law or this Policy are not met.

6. Refund Procedure

1. Refund requests may be submitted by email to signox@twentyoz.kr.
2. The Company reviews the grounds and amount and processes the refund within 3 business days of receiving the request, notifying the Member of the outcome.
3. Refunds are made, as a rule, through the same method used for payment. Where payment was made by credit card, the refund is made by cancelling or partially cancelling the card authorisation. Depending on the card issuer’s schedule, a further 3 to 5 business days may be required before it appears on the Member’s statement.
4. Where cancellation through the original payment method is not possible in the following cases, the Company refunds by bank transfer to an account designated by the Member. The Member must provide account details in the name of the payer; the Company uses those details solely to process the refund and destroys them without delay once processing is complete.
   • the card issuer’s or payment processor’s cancellation window has passed because a considerable period has elapsed since the payment date; or
   • partial cancellation is not supported for the transaction or payment method.
5. Where the Company delays a refund without justifiable cause, it will pay default interest as prescribed by Article 18(2) of the E-Commerce Act and its Enforcement Decree.

7. Value-Added Tax and Payment Documentation

1. Fees displayed in the Service are exclusive of VAT. The tax applied to a payment is shown on the payment screen.
2. Refunds are calculated on the amount actually charged, and any tax charged is refunded together with the fee.
3. The Company is the seller of paid plans and will use Toss Payments to process live payments and cancellations when available. Members can view transaction history and available card receipts in the Service. Contact the Company if separate tax documentation is needed.

8. Refunds to End Users

1. Payments for software sold by a Member to its End Users are transactions between those parties; the Company is not a party to them.
2. End Users must direct refund requests to the Member that sold the software.

9. Contact

10. Governing Law and Language

1. This Policy is construed and applied in accordance with the Korean Act on Consumer Protection in Electronic Commerce and related legislation.
2. The Korean text of this Policy is the authentic version. Where a translation provided by the Company for convenience differs from the Korean text, the Korean text prevails.
3. Paragraphs 1 and 2 yield to any applicable law that prescribes a governing law or language more favourable to the consumer.

Application of this revision

The document version and effective date appear at the top of this page. This revision describes payment processing and customer activation for the service being prepared for launch. Unfavourable changes are not applied retroactively to existing transactions. Availability of live paid services will be announced separately.